Episode 184: You Are in Charge of Everything Whether You Want to be or Not

What has the advent of technology done to erode client relations and expectations? The widespread adoption of technologies and applications has undoubtedly had its advantages, but it, too, has had its limitations. While some companies are still able to provide excellent service, others are wildly failing. Some of this failure comes from the weight of knowledge required to engage with this technology being thrust on the end user. Not only do you now need to know what you've spent your whole life excelling at. You also need to become an expert in other industries just to ensure you get what you need.